[e-book] smart hiring 2023

51 Best Practices to Help You Save Time and Hire the Best Talent

SHOPIFY

Internet / Software

Melissa HURLEY

Recruitment Manager

#16 Entrust the assessment to specialists to accelerate the company's international growth

Issues

The famous e-commerce platform for online stores and retailpoint-of-sale, was growing rapidly but only in a few languages (English,French, and Spanish), leading to frustration among customers whowere not able to communicate effectively with the company. Shopifyneeded to hire customer service representatives in other languages,but its recruiters could not assess them because they did not speakthe language.

Actions taken

To expand its multilingual support, Shopify deployedPipplet, an assessment solution that can assess multiple languages,relying on native examiners. This allowed it to easily test hundreds ofcandidates, and expand its customer service to 13 languages includingItalian, Brazil Portuguese, Korean, Japanese, and Chinese.

Confirmed results

By relying on Pipplet, Shopify has been able tosupport customers who speak other languages, and hopefully improveits overall customer satisfaction. Behind, it was the opportunity for thissoftware company to break to new markets and dramaticallyaccelerate its global growth.

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