Are you an HR manager in charge of customer service teams? Pipplet allows you to test the level of your candidates and teams in over 40 languages (for chat, e-mail, or phone communications).
Pre-screening test to identify candidates who can work in English. Powered by AI. Instant results.
● Skills assessed: oral and written skills
● Open-ended questions
● CS/CX-situations based
● Available in English only
● Test duration: 30 minutes
● AI-powered, instant result
● Evaluation: “Work-ready”, “Not-work-ready” tag
Assessment for customer service agents using primarily instant messaging or email.
● Skills assessed: written communication (chat, email)
● Insights into CS and CX-oriented soft skills (positive attitude, language register, clarity…)
● Open-ended questions
● CS/CX-situations based
● Available in over 40 languages
● Test duration: 30 minutes
● Human-powered, result in 24 hours
● Evaluation: CEFR score
For customer service agents using a variety of methods of communication, oral and written.
● Skills assessed: listening & reading, speaking & writing
● Open-ended questions
● CS/CX-situations based
● Available in over 40 languages
● Test duration: 30 minutes
● Human-powered, result in 24 hours
● Evaluation: CEFR score
