[e-book] smart hiring 2023

The famous e-commerce platform for online stores and retailpoint-of-sale, was growing rapidly but only in a few languages (English,French, and Spanish), leading to frustration among customers whowere not able to communicate effectively with the company. Shopifyneeded to hire customer service representatives in other languages,but its recruiters could not assess them because they did not speakthe language.

To expand its multilingual support, Shopify deployedPipplet, an assessment solution that can assess multiple languages,relying on native examiners. This allowed it to easily test hundreds ofcandidates, and expand its customer service to 13 languages includingItalian, Brazil Portuguese, Korean, Japanese, and Chinese.

By relying on Pipplet, Shopify has been able tosupport customers who speak other languages, and hopefully improveits overall customer satisfaction. Behind, it was the opportunity for thissoftware company to break to new markets and dramaticallyaccelerate its global growth.