Pipplet for Customer service & BPO

Assess the Actual Foreign Language Skills of Your Staff and Candidates

Are you an HR manager in charge of customer service teams? Pipplet allows you to test the level of your candidates and teams in over 40 languages (for chat, e-mail, or phone communications).

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Pipplet Language Assessment Training Leaners
TRUSTED BY HR TEAMS FOR CUSTOMER SERVICE
Test their language abilities
Assess their communication skills
Verify their match with your industry requirements

Pipplet’s pre-employment tests for customer service (CS / CX)

Pipplet Talent AI

Pre-screening test to identify candidates who can work in English. Powered by AI. Instant results.

Customer service industry uses pipplet

‚óŹ Skills assessed: oral and written skills
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‚óŹ Open-ended questions¬†
‚óŹ CS/CX-situations based
‚óŹ Available in English only
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‚óŹ Test duration: 30 minutes
‚óŹ AI-powered, instant result
‚óŹ Evaluation: ‚ÄúWork-ready‚ÄĚ, ‚ÄúNot-work-ready‚ÄĚ tag

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Written Communication Test

Assessment for customer service agents using primarily instant messaging or email.

woman working on a computer image pipplet

‚óŹ Skills assessed: written communication¬†(chat, email)
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‚óŹ Insights into CS and CX-oriented soft skills (positive attitude, language register, clarity‚Ķ)
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‚óŹ Open-ended questions¬†
‚óŹ CS/CX-situations based
‚óŹ Available in over 40 languages
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‚óŹ Test duration: 30 minutes
‚óŹ Human-powered, result in 24 hours
‚óŹ Evaluation: CEFR¬†score

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Pipplet Talent

For customer service agents using a variety of methods of communication, oral and written.

speaker image pipplet

‚óŹ Skills assessed: listening & reading, speaking & writing
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‚óŹ Open-ended questions
‚óŹ CS/CX-situations based
‚óŹ Available in over 40¬†languages
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‚óŹ Test duration: 30 minutes
‚óŹ Human-powered, result in 24 hours
‚óŹ Evaluation: CEFR¬†score

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Customer story

Discover How Shopify Expanded Its Customer Service Teams with Pipplet

Pipplet and Shopify success story
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Recruit based on facts‚ÄĒnot impressions

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